Note* Service Charge Demands – April 1st – We usually only invoice leaseholders once a year in April.
Our team is dedicated to providing you with the best possible service and support throughout your tenancy. If you have any questions or concerns that are not addressed on this page, please do not hesitate to contact us.
Paying
Yes it should be paid in full within 30 days of the invoice date. However, if you contact the Leasehold Team you can make an agreement to spread the cost over the rest of the financial year by Direct Debit. You will also be able to pay your Major Works invoice over a longer period but you need to contact the Leasehold Team to arrange and agree that.
The Lease you own to occupy the property is a legal contract between you and the landlord (BA) and in the Lease it explains your responsibilities to pay these charges, what the charges might be and how your contribution is set towards those costs.
This is the number shown on your payment card relating to your service charge or major works account. It is referred to as the PRN. The Customer Hub can provide you with this number.
Direct Debits
Yes. If you currently have a DD set up for your annual service charges, your DD will be adjusted accordingly and you will receive notification of this from AllPay. If you have a new ‘Major Works’ invoice, you will need to set up an additional Direct Debit with the help of the Leasehold Team.
If you already have a DD set up for your annual service charges, the ground rent charge should have been included in the monthly payment calculation.
Block Cleaning
Yes. If you currently have a DD set up for your annual service charges, your DD will be adjusted accordingly and you will receive notification of this from AllPay. If you have a new ‘Major Works’ invoice, you will need to set up an additional Direct Debit with the help of the Leasehold Team.
If you already have a DD set up for your annual service charges, the ground rent charge should have been included in the monthly payment calculation.
This is the number shown on your payment card relating to your service charge or major works account. It is referred to as the PRN. The Customer Hub can provide you with this number.
Block Cleaning
If ‘Block Cleaning/Inspection’ is on your invoice it is included in the schedule for the team delivering those services. If your block does not receive a scheduled clean it will receive a scheduled inspection to check the cleanliness of the block and to make a few safety checks in and around the block.
Repairs
Repairs are reported via many sources e.g. tenants, leaseholders, leaseholder tenants, surveyors and other BA staff. Jobs are then raised and the repair is investigated and/or carried out. We don’t currently notify all tenants or leaseholders in the block of reported repairs or when the repair is carried out. You will find a description of all the repairs carried out in this period on the Schedule of Repairs included with your invoice.
Insurance
You can click here to view how to claim, please refer to page 3 of the Zurich document.
You can click here to view it.
Asbestos
It is requirement of your lease to pay a contribution towards costs incurred by the Landlord (Bron Afon) where they are required by legislation to carry out certain checks or activities
If there are asbestos containing materials within our properties or communal areas that we manage, we are required by law to inspect annually to ensure it remains in good condition.