You will receive confirmation that the repair is logged on our system and a member of our team will make contact with you to arrange a mutually convenient time and date to carry out the repair. Sometimes, in the case of non-urgent repairs, there may be a period of time before our team members get in touch. It may also be necessary for one of our repair team members to visit your home for a first visit to assess the extent of the repairs required and then book a follow-up visit to complete these works.
Once we’ve completed the repair we will send you a short digital survey to ask how you feel our repairs and maintenance service performed.
We can then use this information to either improve services or to give our teams positive feedback.