The water charge will go up in April as normal but the amounts will be…
Why can’t I continue to pay Bron Afon?
Our contract to collect the water rates for Welsh Water has ended and they have…
I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?
When you receive your bill from Welsh Water it will include a variety of payment…
When will I need to start paying Welsh Water?
A Bill will be issued by Welsh Water in mid February, but you will start…
Why have I received my rent increase letter early?
Due to the Renting Homes Wales Act being introduced in December, we now have to…
Do I need to sign my new contract and return it to you?
No, the contract is just to keep safe for your records and so you are…
Why are my charges different on the contract, to what I pay?
This is explained on the cover letter you would have received with your contract. For…
Why is my maximum occupancy so high? I’ve had my home reclassified because a bedroom was too small.
To calculate the maximum occupancy, we have used the measurements available for the property archetype.…
Why have I received my contract with my name only on it? I’m a joint contract holder.
As required under the Renting Homes Act, all contract holders, including joint contract holders, will…
I’ve received a new Secure Occupation Contract
From 1st of December 2022 the introduction of the Renting Homes (Wales) Act 2016 mean…