We’re excited to launch the new Your Voice website. We want to work with our…
I currently pay my water charges to you by direct debit, what will happen?
If your account is in credit and there is no weekly shortfall to pay, your…
I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?
No, the housing costs and any arrears will continue to be paid to us until…
I have arrears with Bron Afon, will that affect my payment with Welsh Water?
No, your arrears with Bron Afon will remain and you will have a zero balance…
How do I set up my payments with Welsh Water?
When you receive your bill in February it will include various ways to pay. Alternatively…
Will the amount that I pay Welsh Water be the same as I pay Bron Afon?
The water charge will go up in April as normal but the amounts will be…
Why can’t I continue to pay Bron Afon?
Our contract to collect the water rates for Welsh Water has ended and they have…
I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?
When you receive your bill from Welsh Water it will include a variety of payment…
When will I need to start paying Welsh Water?
A Bill will be issued by Welsh Water in mid February, but you will start…
Why have I received my rent increase letter early?
Due to the Renting Homes Wales Act being introduced in December, we now have to…