Makes contracts clearer and makes sure the condition of rental homes in Wales are kept…
When will the Renting Homes Act Wales happen?
The Renting Homes Act Wales will happen from 1st December 2022.
What is the Renting Homes Act Wales?
The way you rent is changing for all tenants and landlords in Wales. In 2016…
We’ve changed the way we work from our office.
We’re moving to more flexible ways of working to make it easier for our customers…
How will you put things right?
We aim to resolve complaints by dealing with outstanding issues quickly. This means improving communication,…
How do you deal with anonymous complaints?
If you make an anonymous complaint, we will investigate your concerns using our complaints guidance. …
What will you expect from me?
In times of trouble or distress, we understand that some people may act out of…
What is Bron Afon’s Complaints Procedure?
We aim to resolve complaints the first time. We have clear guidance for our staff…
What if I need help?
If you need additional support, we will try our best to help. We may put…
Who can make a complaint?
Anyone, who has received, or was entitled to receive, a service from us can make…