Tenancy Agreements will be replaced with Occupation Contracts. All properties must be safe. For example,…
Will the Renting Homes Act cost me more money or affect my rent?
This will not cost you any money or affect your rent. For more information on…
What do I need to do?
All existing tenants will be sent a contract within six months from the 1st December…
What does the Renting Homes Act Wales mean for me?
It will improve your rights and make them clearer. It will improve how landlords manage…
What is the purpose of the Renting Homes Act?
Makes contracts clearer and makes sure the condition of rental homes in Wales are kept…
When will the Renting Homes Act Wales happen?
The Renting Homes Act Wales will happen from 1st December 2022.
What is the Renting Homes Act Wales?
The way you rent is changing for all tenants and landlords in Wales. In 2016…
We’ve changed the way we work from our office.
We’re moving to more flexible ways of working to make it easier for our customers…
How will you put things right?
We aim to resolve complaints by dealing with outstanding issues quickly. This means improving communication,…
How do you deal with anonymous complaints?
If you make an anonymous complaint, we will investigate your concerns using our complaints guidance. …