Every five years, we need to test your home’s electrical system and fitted appliances to…
Carbon Monoxide
Carbon monoxide (CO) – can kill but you can’t see, taste it or smell it. If…
Contract transfer (Assignment)
A Contract Transfer is a way a contract can be legally transferred from one person…
What is the target rent for 2023?
Bron Afon Rent Policy Our rent policy aims to be simple, fair, easy to understand,…
I claim Universal Credit, what do I need to do?
If you are claiming Universal Credit it is your responsibility to notify the DWP of…
How much will my Direct Debit be from April 2023?
This will depend on lots of things, such as whether or not Housing Benefit or…
If you’re able, why not pay a little extra?
Some of our customers have found that having a “buffer” on their account has been…
What if I can’t afford to pay a little extra or if I am struggling with my payments?
We would not want anybody to find themselves in financial difficulty so the choice of…
Are you receiving everything that you’re entitled to? Do you need some help?
If you need a little help contact us or e-mail Contract Support here and we…
What is the rent increase in 2023?
We recognise that this is a financially difficult time for everyone and our increase is…