Yes. Under ‘Your account’ click on the ‘Set up a direct debit’ tab. You must…
Can I see a payment breakdown?
Yes. On your mini-statement, you’ll see your weekly charge and any payments received. You can…
How do I view old payments?
You can view all of your payments on your mini-statement available in ‘Your Account’.
What is AllPay?
Allpay is our chosen payment provider and offer electronic payment methods.
Why isn’t my payment showing?
Your payment will show in your account the following afternoon once it’s uploaded to your…
How do I update my contract details?
You can easily update your contract details by logging into your My Bron Afon account.…
Can I schedule repairs?
You can report non-urgent repairs and also let us know when you’re available for us…
I’ve lost my contract number.
You can find your contract reference number on any of your rent statements or letter…
I’ve forgotten my password.
If you have forgotten your password, simply click on the ‘I’ve forgotten my details’ link,…
What can I do in My Bron Afon?
Your Contract: Let us know about changes in your home and update us on your…