Yes! Simply let us know that you’ve changed your name by completing the name change application…
I’d like to change from a Joint to Sole Contract Holder.
If you are a joint contract holder and want to apply to be a sole…
I’d like to change from a Sole to Joint Contract Holder.
You can apply to add someone else as a joint Contract Holder by completing the…
I’d like to make some alterations or improvements to my home.
Thinking of making changes to your home? You must get written permission from us before…
Can I setup a direct debit?
Yes. Under ‘Your account’ click on the ‘Set up a direct debit’ tab. You must…
Can I see a payment breakdown?
Yes. On your mini-statement, you’ll see your weekly charge and any payments received. You can…
How do I view old payments?
You can view all of your payments on your mini-statement available in ‘Your Account’.
What is AllPay?
Allpay is our chosen payment provider and offer electronic payment methods.
Why isn’t my payment showing?
Your payment will show in your account the following afternoon once it’s uploaded to your…
How do I update my contract details?
You can easily update your contract details by logging into your My Bron Afon account.…