Ground rent is a payment you make to your landlord as a condition of the…
Why does my block have asbestos re-inspections every year?
If there are asbestos-containing materials within our properties or communal areas that we manage, we…
I haven’t reported any repairs, how do I know if anything was reported and repaired?
Repairs are reported in many ways e.g. contract holders, leaseholders, surveyors and other Bron Afon…
You don’t clean our block, so why am I being charged for block cleaning?
If ‘Block Cleaning/Inspection’ is on your invoice it is included in the schedule for the…
Why have I had this Ground Rent Demand?
In Wales, it’s the law to send this demand out when it’s due and in…
Will my service charge direct debit continue?
Will my Direct Debit continue? Yes. If you currently have a DD set up for…
Why have I received invoices to pay service charges – I own my property?
The Lease you own to occupy the property is a legal contract between you and…
Do I have to pay all of my service charge invoice by the end of April?
Yes it should be paid in full within 30 days of the invoice date. However,…
What if my home isn’t suitable for adaptations?
If it is not possible to carry out the work then your occupational therapist will…
I’ve had a referral for adaptations – what will happen next?
Once we have received your referral from Torfaen Council, we will contact you to arrange…