We know life can sometimes be hard. You may feel unable to deal with looking…
Families First – who can apply?
This service is ran directly with Home Start. There are many reasons you, or someone…
Torfaen Support Service – how much does it cost?
Absolutely nothing! Our service is free* and available from Monday to Friday. We can visit…
Torfaen Support Service – how can we help?
There are many reasons you or someone you know may need housing support. One of…
Torfaen Support Service – who can apply?
Individuals who are aged 16 and over, reside in Torfaen and have a low level…
Do I need to pay ground rent?
Ground rent is a payment you make to your landlord as a condition of the…
Why does my block have asbestos re-inspections every year?
If there are asbestos-containing materials within our properties or communal areas that we manage, we…
I haven’t reported any repairs, how do I know if anything was reported and repaired?
Repairs are reported in many ways e.g. contract holders, leaseholders, surveyors and other Bron Afon…
You don’t clean our block, so why am I being charged for block cleaning?
If ‘Block Cleaning/Inspection’ is on your invoice it is included in the schedule for the…
Why have I had this Ground Rent Demand?
In Wales, it’s the law to send this demand out when it’s due and in…