Will my Direct Debit continue? Yes. If you currently have a DD set up for…
Why have I received invoices to pay service charges – I own my property?
The Lease you own to occupy the property is a legal contract between you and…
Do I have to pay all of my service charge invoice by the end of April?
Yes it should be paid in full within 30 days of the invoice date. However,…
What if my home isn’t suitable for adaptations?
If it is not possible to carry out the work then your occupational therapist will…
I’ve had a referral for adaptations – what will happen next?
Once we have received your referral from Torfaen Council, we will contact you to arrange…
How do I request minor adaptations to my home?
Some minor works do not need an occupational therapy (OT) assessment and can be requested…
Can I have adaptations to my home?
We can help anyone who: Has a permanent and substantial disability, and Has difficulty accessing…
I’m waiting for planned work to be done
There is no defined timescale for planned works. If you’re waiting for planned works to…
What are planned works & improvements?
These are works required to the home that are large scale, classed as non-urgent or…
I’m struggling to pay my rent
If you are having trouble paying your rent, it’s important to let us know straight…