During your contract you may ask us to add or remove occupants from your property…
My block has not been cleaned/rubbish in block
Once a month we clean and inspect common areas in our blocks of flats. If…
I need access to my meter cupboard
If you live in a flat and decide to change your utility provider or fit…
A tree root is causing damage
If you are a Bron Afon contract holder we will send a Community Surveyor to…
There are animals nesting/fouling in a tree
Trees are an animal’s natural habitat, and we will not remove a tree for this…
A tree is blocking my light/satellite signal
We, like most landlords have a no right to light rule. We will not cut…
How do I report an overhanging tree?
If the tree is within a garden you or your neighbour are allowed to cut…
How do I report a dangerous tree?
We class a dangerous tree as a threat to life or property. As this could…
How do I report an overgrown tree?
Trees within the boundary of a garden are contract holder responsibility and we are unable…
What are the stages of shortlisting for a property?
When a home becomes available we will do any repairs needed before the new contract…