I’m thinking of Moving Out
Moving Out If you move out of your home make sure you do the following…
What repairs are rechargeable?
Rechargeable Repairs We respect and value you as a contract holder and in return we…
My Gas appliance is not working correctly
Gas Safety Gas is dangerous! If an appliance is not working properly it can give…
What is an emergency repair?
Emergency repairs are those that are essential to protect your health and safety or to…
What repairs are you responsible for?
You are responsible for: Decoration Domestic Appliances (example: kettle, toaster, iron Door numbers, bells, and…
What repairs are we responsible for?
We are responsible for the following Repairs: Windows and external doors…
What are your repair timescales?
All repairs are put into priority timescales depending on the nature of the problem and…
What happens after you report a repair on the Bron Afon Portal?
You will receive confirmation that the repair is logged on our system and a member…
How to bleed your radiator
If your radiator is cold at the top but hot at the bottom it means…
How to change your thermostat batteries
The thermostat is what controls the heating and hot water in your home. If you…