It's easy toget in touch.

Our Customer Hub can be contacted between 8AM – 5PM (Monday to Friday) for both emergency repairs and housing enquiries.

01633 620111

Important
Information

Our office is closed to visitors unless you have an agreed appointment with a named member of staff. Please do not just turn up as there may not be anyone available to help you with your enquiry.

We are aware that residents are occasionally contacted without their permission via cold calling.

While we regret that we have no control over this, we can assure you that we take data privacy very seriously and would never share any information without your permission.

The only information we would ask you for when contacting you would be your names, address, DOB and telephone number. In some cases, we may also ask for your National Insurance number.

We would never ask for bank account details, passwords or other such sensitive information, nor would we ask you to pay a courier in cash or request remote access to your computer/mobile/tablet.

How can we help?

Name *

First

Last

Email *

Phone

How can we help? *

For all complaints please head over to our complaints and compliments page to ensure your enquiry is dealt with as quick as possible.

Please select the Gas Servicing Enquiry.

Ok, which issue are you having? *

Do you have an additional fob?

Ok, please use the additional fob. You can submit your enquiry below and a member of our team will be in touch with you to take payment and arrange collection of your new fob. You may submit your form below so we have your details saved.

If you're unable to access your block, please call us on 01633 620111 and an agent will be able to assist you. You may submit your form below so we have your details saved.

One of the most common problems with Boilers, is low pressure. You can see Nadine from Bron Afon explain how easy it is to increase this on your boiler, by clicking this link. Remember if you have to do this to your boiler more than once every three months please contact us so we can arrange to send an engineer out to your home.

Changing a lightblub is the contract holder's responsibility. We've provided a tutorial over on our YouTube channel, you can view it here..

Turn off your Gas at the supply and open doors and windows. Do not smoke, light a match or other naked flame and do not turn on/off electrical switches.

Once you have completed the above steps, call us on 01633 620111.

Once you have completed the above steps, call us on 01633 620111 and an agent will be able to get an engineer out to you as soon as possible. You may submit your form below so we have your details saved.

We define an emergency as any defect that puts the health & safety of you or a third party at immediate risk of death or injury or an immediate risk to the structure of your home.

After reading the above statement, do you still require an Emergency Repair?

Ok, so it's not an emergency repair. You can try selecting another option above, or head over to your Bron Afon Portal and schedule an engineer to visit your home. Click here to visit the Bron Afon Portal.

Please select your Emergency Repair/Issue below. *

Which appointment was this?

Our engineer will have left you a calling card. Please contact us within seven days to re-arrange your appointment via the form link below.
Click here to change your appointment.

Failure to respond or make contact may result in necessary legal action being taken as per your contract. Please contact us within seven days to re-arrange your appointment via the form link below.
Click here to change your appointment.

Please contact us within seven days to re-arrange your appointment via the form link below.
Click here to change your appointment.

Ok, if your repair is not listed here we don't class it as an emergency, you can head over to your here and schedule an engineer to visit your home. Click Bron Afon Portal to visit the Bron Afon Portal.

Ok, please call us on 01633 620111 and an agent will be able to assist you. Please note there will be a charge for this service. You may submit your form below so we have your details saved.

If you have lost your keys or are locked out of your property, please call us on 01633 620111 and an agent will be able to get an engineer out to you as soon as possible. Please note, there will be an charge associated with this work that you can discuss in further detail when you call us. You may submit your form below so we have your details saved.

What problem are you having?

Is the tree within a garden?

Trees within the boundary of a garden are a contract holder's responsibility and we will not attend. You may submit your form below so we have your details saved.

Please tell us more about the issue. *

Upload Photo

Click or drag a file to this area to upload.

Please upload any photographs of the tree here so our team can deal with your enquiry as quickly as possible.

Once we recieve your enquiry, our team will investigate further and will be in touch with you to discuss next steps. Please ensure to submit your form below so we have your details saved.

Are you reporting this during office hours?

Bron Afon Office hours are Monday to Friday 8:00am - 5:00pm.

Ok, as it's within Bron Afon office hours, it's best if you call our helpline on 01633 620111 and an agent will be able to help. Please ensure that it is within our office hours otherwise select 'No' for an alternative resolution. You may submit your form below so we have your details saved.

Ok, as outside of our office hours, Torfaen County Borough Council will be able to help you. Please call 01495 762 200 and an agent will be able to help. You may submit your form below so we have your details saved.

Clearing of fallen leaves and branches into your garden is considered contract holder responsibility, and we will not attend. If you believe the fallen branches are too large to remove yourself, please ensure you have filled in your contact information accurately above and then upload a photograph below and our team will review and be in touch to discuss this issue further.

Upload Photo

Click or drag a file to this area to upload.

Please upload a photo of the fallen branch for our team to review.

Is the tree in your garden?

Is the tree overhanging into your garden?

Your neighbour is entitled to cut back any overhanging branches. You are responsible for the upkeep of any trees within your garden. You may submit your form below so we have your details saved.

You are entitled to cut back any overhanging branches from your neighbours tree. You may submit your form below so we have your details saved.

Please tell us more about the overhanging tree. *

Upload Photo

Click or drag a file to this area to upload.

You may upload a photo of the overhanging tree for our team to review.

We, like most landlords and councils operate a no right to light policy and therefore it does not matter if the tree is blocking sunlight or shading a garden, we will not cut down a tree if it is healthy (healthy trees do shed branches and leaves). You may submit your form below so we have your details saved.

We are not responsible for ensuring a tree does not block your signal and will not attend for this. It is the responsibility of your provider to advise you if your signal may be affected by the surrounding land and shrubbery before installation. You may submit your form below so we have your details saved.

Trees are an animal's natural habitat and we will not remove a tree for this reason. Your property was accepted on the understanding that there was a tree present within the surrounding area or garden of the property. You may submit your form below so we have your details saved.

Are you a Bron Afon Contract Holder?

We will need to arrange for a Community Surveyor to attend to assess the damage and investigate further on what work is required. They will let you know during this visit what work will be carried out. Please fill in your address below, and we will arrange for a Community Surveyor to attend your property.

If a tree root is causing damage to your property this will need to be processed through your insurance company. They will investigate and liaise with Bron Afon in regards to costs. You may submit your form below so we have your details saved.

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Please fill in your address above.

Bron Afon are responsible for maintaining certain footpaths throughout Torfaen. Please provide your contact information and exact location of the footpath. Please also tell us what is wrong.

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Describe your issue.

Upload Photograph

Click or drag a file to this area to upload.

Please upload a supporting photograph for your enquiry to be investigated fully.

Do you need to provide access to an engineer?

(e.g. Sky, BT, Swalec)

Tell us more about your issue...

Have you checked with a neighbour? Their key may fit.

We require 5 working days to provide access.

Have you already booked an appointment?

We will attend on your appointment date & time. You may submit your form below so we have your details saved.

Please check with your neighbour as their key may fit, and if the key does not fit then please fill in the rest of this enquiry. You may submit your form below so we have your details saved.

Have you agreed a time/date with engineer? *

(e.g. Swalec, Sky, BT)

Is your appointment booked between the hours of 08:00 - 15:00, Monday - Friday (excluding bank holidays and Christmas shutdown)? *

We can only provide access between 08:00 - 15:00. Please contact your engineer and re-arrange. You may submit your form below so we have your details saved.

You need to book an appointment with an engineer. Please note we are only able to provide access between 08:00 - 15:00 Monday - Friday (excluding bank holidays/Christmas shutdown). Once you have made arrangements with the engineer you can use the booking process. You may submit your form below so we have your details saved.

Please submit your details below and our Places & Spaces team will be in touch to schedule time to attend to provide access.

Have you had an inspection?

There is no defined timescale for when these works will be completed. We will write to you to let you know what work will be carried out and when it's likely to be completed. You may submit your form below so we have your details saved.

You will need to have an inspection before your work is added to a programme. You can log in to the Bron Afon Portal and schedule an insepction. Click here to visit the Bron Afon Portal. You may submit your form below so we have your details saved.

What pests do you have?

Are they inside or outside your home?

Have you spotted droppings and or chewing/gnawing?

Can you see where pests are getting into your home?

Which room/s have access points?

Upload Photograph

Click or drag a file to this area to upload.

Upload any photographs that may help the team investigate.

We will arrange to block up any access points within 30 working days following pest removal. Please submit your form below so we have your details saved, and a member of our team will be in touch.

Unfortunately we need evidence of pests before we can attend. You may submit your form below so we have your details saved.

Our contractor will let us know of any access points and we will attend to block these up within 30 working days following pest removal. Please submit your form below so we have your details saved, and a member of our team will be in touch.

Unfortunately we will not attend unless the pests are in a communal area. You will need to contact a pest control company. You may submit your form below so we have your details saved.

Do you live in a house or block of flats?

Infestations such as ants, bees, cockroaches, or bedbugs are your responsibility to resolve. You may submit your form below so we have your details saved.

Removal of wasp nests are your responsibility. You may submit your form below so we have your details saved.

We will attend to remove the nest, please submit your form below and a member of our team will be in touch.

How did the window get broken?

Please contact us on 01633 620111 and an agent will arrange for us to attend to board up the window, please note there will be a charge for the work being carried out. You may submit your form below so we have your details saved.

Do you have a crime reference number?

Enter your crime reference number below. *

Please contact us on 01633 620111 and an agent will arrange for us to attend to board up the window, please note there may be a charge for the work being carried out. You may submit your form below so we have your details saved.

Which room is the damp in? *

Have you cleaned the area using a mould/mildew spray? *

Please fill in your address below *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Our surveyor will attend your property to complete a damp inspection. Please submit your form below so we have your details saved and a member of our team will be in touch.

Please try this before contacting us. You may submit form below so we have your details saved.

Is there a reference number on the streetlight? *

This is the responsibility of Torfaen Council. Please call them on 01495 762200. You may submit your form below so we have your details saved.

Please ensure you have provided your contact information and let us know the exact location of the streetlight below.

Streetlight Location *

Are you a Bron Afon Contract Holder? *

What would you like to do?

If you wish to carry out multiple options, please select each individually to view the solution.

Have you found someone to swap with?

Are both applicants Secure Contract Holders?

Great, you can fill in your mutual exchange form by clicking here. Once you've completed it a member of our team will be in touch in no more than 14 days.

Once we have received all the information we need, the team one month to complete the relevant checks and approve/decline your application.

You may submit your form below so we have your details saved.

Unfortuantley both applicants have to be secure contract holders to be eligible for a mutual exchange.

You may submit your form below so we have your details saved.

You need to register with Homeswapper: www.homeswapper.co.uk to find someone to swap with.

You may submit your form below so we have your details saved.

If any of your adaptions involve a Stair Lift Ramps, or a Level Access Shower then please contact Torfaen County Borough Council on 01495 762200 who will complete a referral with you.

Once they have sent us the referral, our Occupational Therapist will visit you to assess the work required.

You may submit your form below so we have your details saved.

Are your adaptions Minor or Major? *

Minor Adaptations Examples: Grab Rails, Lever taps, Hand Rails. Major Adaptations Examples: Stair Lift, Ramps, Level Access Showers.

What type of adaptations do you need?

Upload Photograph

Click or drag a file to this area to upload.

Please upload any photographs that will assist the team when checking your adaptions request.

What change do you need to make?

Has the person who is leaving the property provided us with written notice?

Great, you can fill in your Joint to Sole form by clicking here. Once we have received both your application and a notice to quit from the exiting contract holder, your Community Housing Officer will investigate and contact you with a decision.

You may submit your form below so we have your details saved.

You need to fill in a Notice to Quit form by clicking here. Once we have received both your application a member of the team will be in touch.

You may submit your form below so we have your details saved.

Are you a secure Contract Holder?

Do you have a clear rent account with no former arrears? *

Is the person you're adding your spouse, partner, friend, lodger or relative? *

Has the person lived with you for 12 months or more? *

Ok, please fill in a Sole to Joint Application form by clicking here. Please note, you will need to provide 4 pieces of evidence, such as utility bills, council tax demand etc...

You may submit your form below so we have your details saved.

Is the person your spouse or civil partner? *

Do you have proof of name change such as marriage certificate or deed poll? *

Please note: We will need a copy of your marriage certificate. If you have this please fill in a Sole to Joint Application form by clicking here. Please note, you will need to provide 4 pieces of evidence, such as utility bills, council tax demand etc...

You may submit your form below so we have your details saved.

You are not eligible to apply.

You may submit your form below so we have your details saved.

Ok, please fill in a Change of Name Application form by clicking here. Please note, you will need to provide proof of name change with your application form.

You may submit your form below so we have your details saved.

Do you want to add or remove an occupant? *

Ok, please fill in a Add Occupant Application form by clicking here. Please note, we will need to see proof of ID for the person you're adding.

You may submit your form below so we have your details saved.

Ok, please fill in a Remove Occupant Application form by clicking here.

You may submit your form below so we have your details saved.

Ok, please fill in an Alterations Application form by clicking here.

You may submit your form below so we have your details saved.

Please select an option below *

Would you like to set up a payment plan? *

Do you have a 'My Bron Afon' account?

My Bron Afon is our online portal and app where tenants can manage their payments and repairs for their property.

You can set up a payment through your account by clicking here.

You may submit your form below so we have your details saved.

You can set up a payment plan through our Bron Afon Portal by clicking here. You can also download our app, and manage your rental payments, repairs and more.

You may submit your form below so we have your details saved.

You can pay in full through our Bron Afon Portal by clicking here. You can also download our app, and manage your future payments, repairs and more.

You may submit your form below so we have your details saved.

Do you have a 'My Bron Afon' account? *

My Bron Afon is our online portal and app where contract holders can manage their payments and repairs for their property.

You can set up a direct debit through your account by clicking here.

You may submit your form below so we have your details saved.

Do you have your 19 digit reference number?

How can we help? *

What work do you want to carry out? *

Great news, you do not need permission to carry out this work.

You may submit your form below so we have your details saved.

Any change to the structure of the flat or demised areas e.g. removal of walls (full or partial), window conversion to door, patio or any change to outside space requires Landlord consent.

you can fill in your Alteration Application form by clicking here. Once you've completed it a member of our team will be in touch.

You may submit your form below so we have your details saved.

Do you currently lease commercial premises? *

What is your query? *

What type of repair do you need? *

These repairs are your responsibility.

You may submit your form below so we have your details saved.

Please provide full details of the problem *

PLease tell us in as much detail as possible about the repair, and include the address of the property below.

Please enter the premises address below and a member of our leasehold team will be in touch once you have submitted this form.

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Please enter the address of the premises above.

Tell us about your issue. *

Upload Photograph

Click or drag a file to this area to upload.

Please upload any photographs that will help us understand your issue.

Please enter any other details that may assist our team.

*Any personal information which you provide within this form will be stored securely and confidentially and will be used solely in relation to the subject that you request from the options below. Your personal information will not be supplied to any party outside of Bron Afon.

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It's easy toget in touch.

01633 620111

Important Information

How can we help?

Important
Information