Help us make sure we’re building better services, designed with you.
Help us shape how we share information on our targets and how we’re performing.
If you want to get involved, or just want the chance to tell us what matters to you about where you live or how contacting us feels then join ‘Your Voice’.
‘Your Voice’ is an interactive way for you to have your say on topics and projects that matter to you. We will share all our latest conversations and projects on this platform.
How can I have my say?
Sign up and register on Your Voice to give your feedback and views directly to Bron Afon on projects which matter to you.
You will:
- Help to shape our services by sharing your views.
- Be the first to hear about new projects and ideas.
- Get emails from us about projects and areas you are interested in.
- Be an important part of what Bron Afon does.
- Hear from us about the changes we make thanks to your feedback.
How can I take part?
You will find all our latest surveys and questions on the Your Voice Homepage. Our projects are set up in a range of categories.
You can use the project categories or search for topics that you are interested in. For each project you will find a summary of information as well as guidance about how you can share your views.
We use a range of tools to get your feedback such as: –
Surveys – These help us ask you some questions about a project, so that we can better understand your views. Places – This tool allows you to pinpoint certain things on a map.
Polls – This allows us to ask you questions so we can find out your opinion quickly and easily.
Forums – We use our forums to share your views and speak to other Your Voice members about theirs.
Ideas – The ideas tool allows you to post suggestions on a virtual post-it note for us to pick up.
We will use email, our website and social media to update customers on the changes and actions we have taken following Your Voice feedback.
If you’re looking to get involved with our Community Development then check out more information below, and if you’re interested simply fill out our contact form at the bottom of the page and select the relevant enquiry.
Scrutiny Team
The scrutiny team is the independent voice for Bron Afon. They review services that are important to contract holders and make recommendations based on what they find. Working with staff they develop agreed action plans and monitor their implementation. They meet monthly and carry out many tasks such as interviewing staff and contract holders, report writing, conducting surveys and online research. It is an interesting and exciting voluntary role that makes a real difference to the tenants of Bron Afon. It is a chance to use your existing skills and develop further skills and confidence.
Consultations & Focus Groups
Consultations and focus groups give you an opportunity to influence decisions about the way your homes and Bron Afon services are managed. Your views help us to continuously review and identify priorities that are important to you. Each consultation, whether carried out by survey, online or face to face, will always have an expiry date at which point the findings will be written up and presented for discussion.
Rant and Rave
Rant and Rave is our new digital customer feedback system. You can tell us how we’re doing through regular SMS and email surveys. We will ask you to rate our service and why you gave that score. That’s it! No long survey, no list of 20 questions. We are listening to this real-time insight and will make changes to improve where we can.
Community Investment
Would you like to be part of a Dragons Den style panel? ‘Pitch 4 Pounds’ is our award winning Bron Afon funded budget of a small pot of money that local groups, organisations and businesses based in Torfaen can apply for. Applicants are invited to pitch their project idea to a panel of staff and we would like customers to join our panel.
We have lots of ways to get involved!
Your thoughts, ideas, and opinions can help shape our business,
improve our services and build strong/flourishing communities
that everyone can be proud of. Your voice matters and we have
created a number of ways you can get involved.