Our Customer Line
01633 620 111

Bron Afon want you to succeed in sustaining your tenancy.  Your rent is one of the most important payments you will need to make. We realise that your circumstances can change and keeping up with your rent payments may become a struggle.

We know it can be difficult and stressful if you do fall behind with your rent, but please do not ignore it, talking to us is an important first step.  If you're struggling to keep up with your rent payments please contact us straight away.  We will discuss your finances and see how we can help.

If we are trying to contact you about your rent, please talk to us and do not bury your head in the sand. 

We are here to help and will work with you to ensure your finances are manageable.  If you find yourself in rent arrears we will help by agreeing an affordable payment plan in order to clear your account and get you back on track.  

However, you need to be realistic about how much you can afford to pay. We don't want you to agree to any arrangement that will cause unnecessary stress and worry to you, it is not in anyone’s interest to set you up to fail.

If you fail to adhere to an agreed payment plan and do not work with us to try and recitify your arrears we will take legal action, which may risk your tenancy.

Help us to help you, by keeping us up to date with changes in your circumstances. The sooner we know there is a problem, the more we can do to help you resolve it.

Money help

Bron Afon want you to enjoy living in your home for a long time and not get into any trouble paying your rent. 

Your rent is one of the most important payments you will need to make. We realise that your circumstances can change and keeping up with your rent payments may become a struggle.

We know it can be difficult and stressful if you do fall behind with your rent, but please do not ignore it, talking to us is an important first step.  

Talk to us straight away

If you're struggling to keep up with your rent payments please contact us straight away.  We will discuss your finances and see how we can help.

If we are trying to contact you about your rent, please talk to us and do not bury your head in the sand. 

We are here to help and will work with you to ensure your finances are manageable.  

Rent arrears

If you find yourself in rent arrears we will help by agreeing an affordable payment plan so you can clear your account and get you back on track.  

However, you need to be realistic about how much you can afford to pay. We don't want you to agree to any arrangement that will cause unnecessary stress and worry to you.

If you fail to stick to an agreed payment plan and do not work with us to try and pay off your arrears we will take legal action which could lead to eviction and you would lose your home.

Help us to help you, by keeping us up to date with changes in your circumstances. The sooner we know there is a problem, the more we can do to help you resolve it.

What support can Bron Afon offer?

  • Debt Help – If you are in debt talk to us and we can check if any other local organisations can help you get grants to clear your money worries. We can identify support need and may refer to an external agent such as CAB, Communities 1st and Financial Inclusion who are then able to access funds to help clear arrears.
  • Gas and electric bills- If you’re struggling to pay your gas or electric bills we can contact your supplier on your behalf and help negotiate an affordable payment plan. If you claim any benefits there may be extra help available from your suppliers.