Financial Help & Support

How can I get support?  

We are here to provide support and offer various services to assist you during these difficult times.

We can help you determine if you’re claiming the right benefits through our benefits check service. Additionally, our team can guide you in applying for Housing Benefit, and we collaborate with Citizens Advice Torfaen to offer free and confidential advice on a range of issues.

Rest assured, there is more help available, and we encourage you to reach out to your community housing officer if you need support.

Alternatively, you can read more about the support options available to you via our self-help guides.

How can we help?   

Everyone’s circumstances are different, and we will listen to you to help us understand your situation. We want to work with you to help you budget and reduce any arrears in a way that’s affordable for you. 

• We can help you check if you are receiving all the benefits you are entitled to – you can also do this yourself  here .
• We can help you set up a direct debit if this is the best way for you to pay your rent. 
• We can help you set up an affordable payment plan that works for you.
• We can help you access various hardship funds or grants to assist you through difficult times.

Torfaen Council 

Torfaen Council has a Financial Inclusion service, which is free to residents who have rent or mortgage arrears that put their contract at risk.  The team work closely with the Council’s Benefits Department, local Housing Associations, the Department for Work and Pensions, Social Services and other Support / Advice Agencies, to support residents to address their financial difficulties and prevent them from losing their home.  Contact the team:  Email or call 01495 742582.