Our Customer Line
01633 620 111

29th Nov 2017

We asked Mike Rippon, our Money Solutions manager, to list five key things that will delay your claim if you don’t get it right.

“Over the past few months, we’ve learned a lot from supporting tenants who have made claims for Universal Credit. Here are some of the things to look out for:

  1. Make sure that you keep logging back into your journal to check you have no "to do's" left in the list.
  2. You’ll need certain information to complete your claim such as your rent charge, details of any service charges and you’ll need to answer that at Bron Afon you have two “rent free”weeks.
  3. If you make a joint claim, you’ll both need a separate e-mail address. It’s also quicker if you’re both present when making the online claim.
  4. You’ll need to set up a bank account.
  5. Once you know when your Universal Credit payment date will be contact Bron Afon to set up a Direct Debit or a recurring card payment for the same date every month. If you pay your rent on the same date as your Universal Credit payment, it’ll help you to budget for the rest of your bills and general living costs.

“If you’re currently receiving Housing Benefit, then now is the time to start saving a little bit each week, maybe into a savings account or by building up credit in your rent account. When you move onto Universal Credit, it will be at least five weeks before you receive any money.”

Get in touch

Call us on: 01633 620 111 Email us: enquiries@bronafon.org.uk

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