Our Customer Line
01633 620 111

1st Mar 2018

We are running an emergency response service for Thursday 1 March and Friday 2 March.

Our emergency out-of-hours team will be in place but the level of service they can provide will depend on the weather. Call 01633 620 111.

Please keep an eye on Torfaen Council’s website for the latest updates on public services in the area.

Welsh Water has a page of advice on preparing for cold weather and dealing with frozen pipes.

 Advice from the NHS Direct during cold weather

There are a few easy precautions you can take to keep you and your loved ones safe during a spell of particularly cold weather:

  • wear warm clothes - layers are best, including a hat
  • if outside in icy conditions, wear boots or shoes with suitable grips
  • make sure you have enough food and medicines
  • check the weather forecast regularly
  • take care outdoors, especially if roads and pavements are icy
  • take regular hot drinks and food
  • heat all rooms used during the day - living room to around 18-21°C (65-70°F) and the rest of your house to at least 16°C (61°F)
  • if you can’t heat all your rooms, make sure that you keep one room warm throughout the day
  • if you use an electric blanket check what type it is – some are designed only to warm the bed before you get in and should not be used throughout the night
  • never use an electric blanket and hot water bottle together as it could cause electrocution
  • service boilers and appliances annually by a registered engineer to protect from the dangers of carbon monoxide
  • keep in contact with trusted callers, friends and relatives should you need help and keep your mobile phone charged