Our Customer Line
01633 620 111

Your views - how we compare to other housing associations
Here are the results of our 2016 satisfaction survey to show how we comparewith the average of eight similar stock transfer organisations and what we have to achieve to be among the best in England and Wales.

 

Our 2016 Satisfaction Survey

The average of eight organisations in Wales

The average of the top 25% of housing associations in England and Wales

Overall service

82%

82%

92.6%

Quality of home

82%

82%

89.7%

Neighbourhood

86%

85%

91.8%

Value for  moneyofrent

83%

82%

90.1%

Repairs and maintenance

72%

75%

87.7%

Listens to my views and acts on them

64%

67%

82.3%

 

Tenant Services Forum Tenants and residents are working with us to look at what you’re telling us so that we can improve services. They’re also making sure that community involvement is at the heart of everything we do.  You can become a member by clicking here https://www.bronafon.org.uk/membership/

What we’ve done already

  • You wanted more confidence and certainty on our repairs appointments
    We’re introducing a new mobile and scheduling system in August this year, that will allow us to provide appointments for you at a convenient time.
  • You’ve told us our customer service is inconsistent
    We’ve given all staff the same customer training with clear standards on how they can provide a better service.
  • You said you had to wait a long time on the phone
    We’ve introduced My Account, which means you can check your rent balance, report a repair and other jobs online.  This will help  reduce the number of calls we receive, giving time for us to answer more difficult requests https://www.bronafon.org.uk/my-account/