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How do I set up my payments with Welsh Water?

When you receive your bill in February it will include various ways to pay.  Alternatively you can give Welsh Water...

I have arrears with Bron Afon, will that affect my payment with Welsh Water?

No, your arrears with Bron Afon will remain and you will have a zero balance with Welsh Water when you...

I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?

No, the housing costs and any arrears will continue to be paid to us until they are cleared.

I currently pay my water charges to you by direct debit, what will happen?

If your account is in credit and there is no weekly shortfall to pay, your direct debit will be cancelled....
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