Every year our trained engineers carry out 1000s of gas safety inspections. We carry out an annual gas safety inspection to check your appliances are safe and working.

The team have changed how the work to make sure they can do this essential job for you during Covid-19 restrictions while keeping you and them safe.

This safety check could save your life. Any repair work we do will make your system more efficient which could lower your gas bill.

Your annual appointment

You will get a letter giving you advanced notice of our visit. It’s essential you let us into your home as we must make sure your home is safe for you and your family. Our engineer will ask you to leave him/her to carry out the work to ensure social distancing is maintained at all times.

The check a is legal requirement and if you don’t let us in we could be forced to take legal action. If you can’t make the appointment get in touch with us to rearrange a date and time when you will be home.

What will our engineer do?

Our engineer will perform a full safety check of the gas system including a visual inspection of your own appliances.

The engineer will need access to your boiler, gas meter, kitchen  and attic space (if the flue passes through the area).

The engineer will also check the operation of your smoke alarms.

Support with your gas bills

If you’re having any problems paying your bill or putting credit on your meter please contact us. Our dedicated support team can help and put you at ease.

Gas leaks

If you think there is a gas leak in your home call the gas emergency number on 0800 111 999 immediately. Turn off your mains gas supply, if you know how, and leave your home. Do not return to your home until you are told it is safe.

Remember:

• Don’t turn any electrical switches on or off – light switches or doorbells.
• Don’t use matches, naked flames or cigarette

 Carbon monoxide (CO) – can kill but you can’t see, taste it or smell it.

• If your carbon monoxide detector makes a sound for no reason call 0800 111 999.

CO is toxic, colourless, tasteless, odourless, and non-irritant, It’s harmful to humans and animals.

What makes CO poisoning extremely dangerous is its insidious onset- and often fatal consequences.  It affects mental ability and incapacitates people without them knowing anything is wrong.  Any sudden exertion by an affected person may cause collapse, so that he or she cannot escape from the contaminated location. The result is often fatal.

Symptoms of CO poisoning

The effects of CO poisoning can be very much like flu. If you have any of these symptons seek urgent medical advice.

• Dizziness
• Tiredness
• Nausea
• General body weakness
• Severe headaches
• Your face can also take on a cherry red coloured appearance.