If the problem involves escaping of water (e.g. a burst pipe), you’ll need to try to stop the leak or turn off the water supply as soon as you can to reduce any damage. Stop taps (also sometimes called a stop valve or stopcock) turn off your water supply and are usually found in the following places:
- kitchen sink
- kitchen cupboard
- downstairs bathroom or toilet
- garage or utility room
- cellar
- under the stairs
Turn the valve clockwise to turn off the water supply. It may take a few minutes for the water to stop altogether.
Next steps
Please take photos of the damage and point of origin of the leak if you can and keep any damaged fittings/parts. This will help with your claim further down the line.