Our Customer Line
01633 620 111

Repairs to your home

Your tenancy agreement explains what you are responsible for repairing and maintaining in your home. Take a look at our ‘responsibility summary’ guide before you contact us. This explains what jobs Bron Afon will do and what jobs you must do.

Repairs and planned maintenance

If the work you are asking for is Bron Afon’s responsibility we will tell you if it will be done quickly or added to our planned maintenance programme. This is when the repair isn’t an emergency and we are able to plan in similar work to you and your neighbours' homes at the same time.

Is it a problem with your heating or hot water?

If you find your heating and hot water are not working it is likely to be a problem with your boiler. We have created this two minute video to show you how you can do a couple of simple things to get it working again in a few minutes.  

Before you get in touch

Here are a few things to think about before you get in touch. If your repair is urgent the best thing to do is call us on 0800 111 4242 / 01633 620 111.

  • The best phone number for us to call during the day
  • Your mobile number if different to above
  • An email address
  • As much detail about the fault or repair as possible
  • If you have a disability or any medical condition
  • Details of any days of the week that you won’t be available for us to visit

 

How to report a repair

Online

You can report your repair directly on our website set up your account here.

By telephone

Call us on 0800 111 4242 (free from a landline) or 01633 620 111(cheaper if calling on a mobile).

You can use this number to report a repair 24 hours a day, seven days a week - this is the best method to use in an emergency.

Free call back

When you get in touch with us by telephone sometimes the line will be busy. If you press the * (star) key during any of the on-hold announcements you can leave a message and a member of our team will call you back. This service is free so you won’t be charged and during busy times, it will save you having to hold in the queuing system.

By email

You can request a repair by email (reporting_repairs@bronafon.org.uk) at any time for less urgent repairs. Please allow 24 hours for a reply. Remember this email account is not checked outside normal office hours so make sure you take this into account when emailing at the weekend.

In person

If you see a member of Bron Afon staff in your community you can report a repair to them or you can visit our offices in person during working hours.

Facebook

You can report non-urgent repairs on the Bron Afon Community Housing Facebook page at anytime. Please remember this page is not checked outside normal office hours.